错误日志
错误日志是一个按时间排序的列表，记录了您账户中所有未成功执行的操作：无法送达的消息、未发出的 AI 回复、断开连接的渠道、中途失败的导入等。
每一条记录都包含一个简短的代码、通俗易懂的解释以及处理建议。因此，当出现异常时，您可以自行查看原因并修复，而无需写信给客服等待回复。这也是区分真实故障与正常行为（例如联系人退订、回复窗口关闭）的最快方法。
在哪里可以找到它
在屏幕左侧的主菜单最底部，点击错误日志，它位于帮助上方。（在手机上，请先点击菜单图标 ☰，然后点击错误日志。）
阅读记录行
每一行代表一个失败的操作，按时间从新到旧排列。
| 行组成部分 | 说明 |
|---|---|
| 时间 | 发生的时间距离现在多久。将鼠标悬停在上面可查看确切的日期和时间。 |
| 代码 | 此类故障的简短代码，例如 TW-63016。点击即可复制。每个代码的含义均在下方说明。 |
| 类别与渠道 | 所属领域（发送、AI、渠道、账单等）以及发生故障的渠道。 |
| 发生了什么 | 一行简述故障原因，若涉及联系人，则包含指向该联系人的链接。 |
| 如何处理 | 一行修复建议。 |
点击某一行可将其展开。展开后的行会显示完整解释、服务商提供的原始消息（如有）、服务商的原始数字代码，以及可直接跳转至修复页面的按钮，例如打开聊天、前往渠道等。关于此代码会打开本页面并跳转至该代码的条目。
筛选器
在列表上方，您可以进行筛选：
- 时间范围 — 24 小时、7 天或30 天。默认显示 7 天，系统会记住您选择的范围。
- 类别标签 — 每个类别一个标签，并显示该范围内的条目数量。点击可仅显示该类别的记录。
- 渠道 — 将列表限制为特定渠道，例如 WhatsApp 或 Instagram。
- 仅显示错误 — 隐藏警告和仅供参考的条目，仅保留实际失败的操作。
- 搜索 — 输入联系人姓名、号码或代码，以查找特定条目。
日志涵盖的内容
- 无法送达的消息，涵盖所有渠道 — WhatsApp Business、WhatsApp Web、SMS、Instagram、Messenger、Telegram、电子邮件和 LinkedIn。
- AI 未回复的情况及其原因 — 未设置代理回复、额度用尽、达到限制、处于非工作时间等。
- 渠道问题 — WhatsApp Web 会话断开、登录过期、达到发送限制等。
- 账单与限制 — 逾期付款、发送暂停、余额不足、达到联系人上限等。
- 知识库导入失败。
- 广播和营销活动被自动暂停。
- 自动化运行因错误而停止。
- Webhook 失败或因多次失败而被关闭。
- 房间日历无法读取。
不涵盖的内容
- 所有成功执行的操作。 日志仅记录失败情况，因此页面为空是好消息。
- 平台级中断。 如果多个不相关的操作同时失败，请先检查系统状态。
- 广播中每个收件人的结果。 若要查看广播的整体发送表现，请打开广播本身 — 参见广播。
何时联系客服
Most entries tell you exactly what to change, and you can do it yourself. When an entry says to get in touch, or the same code keeps coming back after you’ve followed the fix, contact support and include the code and the time it happened (copy them straight from the row). That’s usually enough for us to find it without any back and forth.
所有错误代码
代码的第一部分说明了故障的来源：
- TW — Twilio，WhatsApp Business 和短信背后的提供商。其后的数字是 Twilio 自己的错误代码。
- META — 通过 Meta 提供的 WhatsApp Business。该数字是 Meta 自己的错误代码。
- WAW — WhatsApp Web。
- APP — Your AI Connector 自己的代码，用于所有提供商未提供编号的情况。
下方每个代码都有其专属链接，因此应用中的 关于此代码 会直接跳转到对应的条目。
WhatsApp Business (Twilio)
| Code | What it means | What to do |
|---|---|---|
TW-63005 |
WhatsApp rejected the message content. WhatsApp rejected the content of this message. | Check the message text, any media, and the template’s header and variables, then send again. |
TW-63007 |
Sender number is not connected. This message was sent from a number that is not connected as a WhatsApp sender. | Reconnect the number under Settings → Channels, then try again. |
TW-63012 |
Temporary WhatsApp problem. WhatsApp had a temporary problem on their side. | Try sending again in a few minutes. |
TW-63016 |
24-hour reply window closed. The 24-hour reply window with this contact has closed, so a free-form message cannot be delivered. | Send an approved template to reopen the conversation. |
TW-63021 |
Content not accepted by WhatsApp. The content did not pass WhatsApp’s checks: an unsupported message type, media that is too large or not publicly reachable, or a header or button text over the length limit. | Check that media links open in a private browser window, shorten button labels, and keep template bodies under 1,024 characters. |
TW-63024 |
Number cannot receive WhatsApp messages. This number cannot receive WhatsApp messages. It may not be on WhatsApp, or the person has not accepted WhatsApp’s latest terms. | Confirm the number with the contact, or reach them by SMS or email. |
TW-63027 |
Template not available in this language. The template does not exist in the language it was sent in. | Pick a template approved in the contact’s language, or create one in that language under Templates. |
TW-63032 |
Blocked by a Meta experiment. WhatsApp will not deliver to this number because Meta has included it in a platform experiment. | There is nothing to fix on your side. Reach the contact on another channel if it is urgent. |
TW-63049 |
Marketing template blocked by Meta. Meta blocked this marketing template. Marketing templates can no longer be delivered to US numbers. Elsewhere this is usually a temporary cap on how many marketing messages that person can receive. | For US contacts use SMS or email. For other countries, try again later. |
TW-63050 |
Contact opted out of marketing. This person opted out of marketing messages from your business on WhatsApp. | They will not receive marketing templates again until they opt back in. Utility and service messages still work. |
TW-63051 |
WhatsApp sender locked by Meta. This WhatsApp sender is locked by Meta. This usually happens after 30 days with no messages sent. | Contact support to get it re-registered. |
TW-63058 |
Country not allowed for business messaging. WhatsApp does not allow business messaging to recipients in this country. | Reach the contact by SMS or email. |
TW-21211 |
Invalid phone number. The contact’s phone number is not a valid number: a missing country code, a typo, or extra digits. | Open the contact and correct the number in international format, for example +14155551234. |
TW-21212 |
No approved sender on this account. The number this message was sent from is not an approved WhatsApp sender, so the provider refused it. | Open Settings → Channels and check your WhatsApp Business number is connected and approved. If it shows as connected, contact support and quote this code. |
TW-21408 |
Destination country not enabled. Sending to the contact’s country is switched off on the sending account. | For SMS with your own Twilio account, enable the country under Messaging → Settings → Geo Permissions in the Twilio Console. For WhatsApp, contact support. |
TW-21602 |
Empty message. The message had no text, so it could not be sent. | Add text to the message and send again. |
TW-21610 |
Contact replied STOP. This person texted STOP to your number, so carriers block further texts to them. | Remove them from your lists. They can text START to your number to opt back in. |
TW-21656 |
Template variables do not match. The values filled into the template did not match its placeholders: a missing or empty value, or a value with line breaks. | Check every variable has a value and no line breaks, then resend. |
TW-21703 |
No sender available for this destination. The account has no sender that can reach this contact’s country with this type of message. | Check the number under Settings → Channels. If it is connected and approved, contact support and quote this code. |
短信 (Twilio)
WhatsApp Business (Meta)
| Code | What it means | What to do |
|---|---|---|
META-131026 |
Message undeliverable. WhatsApp could not deliver this message. The number may not be on WhatsApp, the person may not have accepted the latest terms, or their app is very out of date. | Confirm the number with the contact, or reach them another way. |
META-131047 |
24-hour reply window closed. More than 24 hours have passed since the contact last messaged you, so a free-form message cannot be delivered. | Send an approved template to reopen the conversation. |
META-131049 |
Marketing message held back by Meta. Meta did not deliver this marketing message to keep engagement healthy. The contact has hit their limit of marketing messages for now. | Wait at least 24 hours before sending marketing templates to this contact again. |
META-131053 |
Media could not be uploaded. The media attached to this message could not be uploaded to WhatsApp. | Check the file type is supported and the link opens publicly, then resend. |
META-131056 |
Too many messages to this contact. Too many messages were sent to this contact in a short period. | Wait a little before messaging this contact again. |
META-132000 |
Template variables do not match. The number of values filled into the template did not match the template’s placeholders. | Check every placeholder has a value, then resend. |
META-132001 |
Template not found or not approved. The template does not exist in this language or has not been approved yet. | Pick an approved template in the contact’s language under Templates. |
META-132015 |
Template paused for low quality. Meta paused this template because of low quality ratings. | Edit the template to improve it and resubmit; use another approved template in the meantime. |
META-130472 |
Blocked by a Meta experiment. Meta did not send this message as part of a platform experiment. | There is nothing to fix on your side. |
META-133010 |
Number not registered with WhatsApp Business. The sending number is not registered on the WhatsApp Business Platform. | Reconnect the number under Settings → Channels. If it stays like this, contact support. |
Messenger 和 Instagram
| Code | What it means | What to do |
|---|---|---|
APP-1901 |
Facebook page automation conflict. Facebook would not let this reply through because another app or Facebook’s own automated responses currently control this conversation. | In your Facebook Page settings, turn off Facebook’s automated responses and, under Advanced Messaging → Handover Protocol, make the connected app the primary receiver. Then reply again. |
APP-1902 |
Meta 24-hour window closed. Instagram and Messenger only allow replies within 24 hours of the contact’s last message. This contact went quiet more than a day ago, so Meta blocked the message. | Wait for the contact to message again. Templates do not exist on these channels; reach them by WhatsApp, SMS or email if it cannot wait. |
APP-1903 |
Comment already has a private reply. Meta allows one private reply per comment, and this comment already got one. | Nothing to fix. Continue in the contact’s DM thread instead. |
APP-1904 |
Comment no longer available. The comment was deleted or is too old for a private reply (Instagram allows private replies for 7 days). | Nothing to fix. |
APP-1905 |
Missing Facebook or Instagram permission. Meta refused the message because the connection is missing a permission. | Reconnect the account under Settings → Channels and accept every permission. For Instagram, also check the account is a professional account linked to your Facebook Page and that “Allow access to messages” is on in the Instagram app. |
APP-1906 |
Facebook or Instagram login expired. The login token for this Page or Instagram account has expired or was revoked, so nothing can be sent. | Reconnect the account under Settings → Channels. |
APP-1907 |
Contact no longer reachable. Meta no longer finds this conversation or person. They may have blocked you, deleted their account, or removed the conversation. | Nothing to fix. |
APP-1908 |
Temporary Meta error. Meta had a temporary problem. | Try again in a few minutes. |
APP-1909 |
Meta rejected this message. Meta refused this message for the reason shown in the expanded row. | Read the detail; if it is not clear, contact support and quote this code. |
WhatsApp Web
| Code | What it means | What to do |
|---|---|---|
WAW-463 |
WhatsApp is limiting messages to this contact. They may have blocked this number, or it is a new conversation WhatsApp will not allow from this account yet. | Wait and try later, or reach the contact another way. New numbers should warm up gradually. |
WAW-479 |
Temporary WhatsApp connection issue. | Try sending again. |
APP-1101 |
WhatsApp Web is not connected. The message could not go out because the WhatsApp Web connection was down at the time. | Open Settings → Channels and click Reconnect, then scan the QR code with the phone. Resend the message afterwards. |
APP-1102 |
No WhatsApp number connected. This account has no connected WhatsApp number, so the message had nowhere to go. | Connect a number under Settings → Channels. |
APP-1103 |
Sent on the wrong WhatsApp connection. This conversation lives on your WhatsApp Web number, but the message was sent through WhatsApp Business. | Reply from the chat itself so it uses the conversation’s own channel. |
APP-1104 |
WhatsApp Business sender not set up. The account tried to send through WhatsApp Business, but no WhatsApp Business number is set up. | Connect a WhatsApp Business number under Settings → Channels, or switch the contact to a channel you have connected. If a number is connected, contact support and quote this code. |
APP-1201 |
Invalid phone number. The contact’s phone number could not be validated. | Open the contact and correct the number in international format. |
APP-1301 |
Daily new-contact limit reached. (warning) This WhatsApp Web number has reached today’s limit for messaging people who have never messaged it. The limit exists to protect the number from being banned. | Wait until tomorrow. The limit grows as the number warms up. See Scaling WhatsApp outreach safely. |
APP-1401 |
No approved template attached. A template message was sent without an approved template. | Pick an approved template under Templates and resend. |
其他渠道
| Code | What it means | What to do |
|---|---|---|
APP-1501 |
Email address rejected. The recipient’s mail server rejected the address. | Check the contact’s email address for typos. |
APP-1502 |
No email inbox connected. This account has no connected email inbox to send from. | Connect one under Settings → Channels → Email. |
APP-1503 |
Email could not be sent. The email could not be sent for the reason shown in the expanded row. | Check your email provider settings under Settings → Custom Email Provider. |
APP-1601 |
Telegram session expired. The Telegram login for this account was ended, usually from the Telegram app’s active sessions. | Reconnect Telegram under Settings → Channels. |
APP-1602 |
Blocked on Telegram. One side has blocked the other on Telegram, so the message cannot be delivered. | Nothing to fix from here. |
APP-1603 |
Telegram message failed. Telegram did not accept this message. | Try again; if it repeats, reconnect Telegram under Settings → Channels. |
APP-1701 |
SMS not set up. This account has no SMS sender connected. | Connect your Twilio account or Android phone under Settings → SMS Provider. |
APP-1801 |
LinkedIn conversation not linked. The message could not be matched to a LinkedIn conversation. | Open the conversation from the LinkedIn page and reply from there. If it repeats, contact support. |
APP-2001 |
Sending paused: billing. Outbound messages are paused because of an unpaid invoice or a blocked subscription. | Settle the payment under Settings → Billing; sending resumes automatically. |
APP-9001 |
Delivery failed. The message could not be delivered. The provider’s reason, when there was one, is shown in the expanded row. | Try again; if it keeps happening, contact support and quote this code and the time. |
AI
渠道
账单与限制
知识库
广播与营销活动
| 代码 | 含义 | 操作方法 |
|---|---|---|
APP-5101 |
营销活动已自动暂停。 营销活动已暂停，因为连续有太多消息失败。 | 阅读此日志中其上方的失败原因，修复原因，然后恢复营销活动。 |
APP-5102 |
发送保护已停止广播。 广播已停止，因为它看起来是发送给从未给您发过消息的人，这会危及号码。 | 审查受众，然后从广播页面恢复。 |
APP-5103 |
发送保护警告。 (警告) 广播正在向许多从未给您发过消息的人发送消息。 | 保持受众活跃并循序渐进。请参阅安全扩展 WhatsApp 外联。 |
APP-5104 |
广播已自动暂停。 广播在反复失败后已暂停。 | 修复投递失败中显示的原因，然后恢复。 |
自动化
| 代码 | 含义 | 操作方法 |
|---|---|---|
APP-5001 |
自动化需要您的注意。 自动化引发了需要人工处理的警报。 | 打开关联的聊天或自动化。 |
APP-5201 |
自动化运行失败。 此自动化的运行因错误而停止；步骤的消息显示在展开的行中。 | 打开运行以查看哪个步骤失败，修复其设置，然后重播运行。 |
集成
| 代码 | 含义 | 操作方法 |
|---|---|---|
APP-6001 |
Webhook 投递失败。 您的 Webhook 端点正在拒绝或超时投递；最后一次响应显示在展开的行中。 | 检查端点是否正常运行并能快速返回 2xx 状态。 |
APP-6002 |
Webhook 在反复失败后被禁用。 Webhook 因持续失败而被关闭。事件未投递给它。 | 修复端点，然后在“设置”→“Webhook”下重新启用 Webhook。 |
| } |
预约
| 代码 | 含义 | 操作建议 |
|---|---|---|
APP-7001 |
无法读取会议室日历。 无法读取关联至会议室的 Google 日历，因此该会议室的可用性状态可能不准确。 | 请重新共享该日历至已连接的 Google 账号，或重新连接 Google 日历。 |