Your AI Connector Docs

Formitable

Who is this for? This integration is for restaurants that use Formitable to manage their reservations. If you don’t use Formitable, you can skip this page.

Use a different reservation system? Anything with an API can still be connected: see Connecting a Tool We Do Not List, which covers custom functions, the API and webhooks.

Formitable is a popular restaurant management system used across Europe for handling reservations, guest management, and front-of-house operations. Connecting Formitable to Your AI Connector lets your restaurant automate customer engagement around bookings, confirmations, and follow-ups — all through messaging channels like WhatsApp, SMS, and Instagram.

What Formitable Does

Formitable provides restaurants with tools for:

  • Online reservation management
  • Table planning and availability
  • Guest profiles and visit history
  • Pre-order and deposit handling
  • Review collection

By connecting Formitable to Your AI Connector, you add AI-powered messaging on top of your reservation system — automatically confirming bookings, sending reminders, handling inquiries about your menu or availability, and re-engaging past guests. All of this happens through WhatsApp, SMS, or Instagram — the channels your guests already use.

Connecting Formitable

  1. In the left sidebar, click Settings (gear icon).
  2. In the Settings sidebar, under the Integrations group, click Booking & Calendar.
  3. Find the Formitable card and click Connect.
  1. Enter your Restaurant ID and pick the Language your booking times and menus should come back in (Dutch, English, German, French or Spanish), then click Continue. You’ll find the ID in your Formitable dashboard URL, or you can ask Formitable support for it.
  1. Give the restaurant a name (this is just the label you’ll see in your own list), optionally add your booking website, and click Add restaurant.

You can add several restaurants — click Add restaurant on the connected Formitable row for each one.

Restaurant Verification

Before saving anything, Your AI Connector checks the Restaurant ID against Formitable’s live booking system. If the ID doesn’t resolve, you’ll be told straight away rather than finding out when a guest tries to book. It’s fine if the check reports no bookable times for tomorrow — that just reflects your current availability, and the AI uses whatever is open on the day.

Pausing or Removing a Restaurant

Each connected restaurant has its own Pause and Remove buttons on the Booking & Calendar page. Pausing stops the AI taking reservations for that restaurant while leaving it set up; removing deletes it entirely, though you can add it back any time with the same ID.

Booking Management Through Your AI Connector

Once connected, Your AI Connector can interact with your Formitable reservation data:

  • Incoming reservation inquiries: when a customer asks about availability via WhatsApp or another channel, the AI bot can check Formitable for open slots and respond with options.
  • Booking confirmations: automatically send a confirmation message when a reservation is made through Formitable.
  • Reminders: send automated reminders before the reservation date to reduce no-shows.
  • Modifications and cancellations: let customers modify or cancel their reservations through a messaging conversation, with changes synced back to Formitable.

Note: bookings that come in through the Formitable integration don’t trigger the Appointment Booked webhook — that event is for Your AI Connector's own booking system.

Telling your AI Agent to book with Formitable

Once Formitable is connected, point your AI Agent at it:

  1. Click AI Agents in the sidebar and open the Agent.
  2. Go to the AI Abilities step and find the Bookings card.
  3. Turn on Let this agent book appointments.
  4. Click the provider picker and choose Formitable (the provider choices appear right under the switch).

Automated Customer Engagement

Beyond booking management, the integration enables:

  • Post-visit follow-ups: automatically message guests after their visit to thank them, ask for feedback, or offer a promotion for their next booking.
  • Re-engagement: use Your AI Connector's Broadcasts or Campaigns to reach out to past guests with seasonal menus, special events, or loyalty offers.
  • FAQ handling: train your AI Agent on common restaurant questions (hours, parking, dress code, dietary options) so it can answer instantly without staff intervention — see Managing FAQs.

Tips for Restaurants

  • Keep your Formitable availability up to date. The AI bot relies on accurate data to provide correct availability information.
  • Add your menu, location details, and policies to your AI Agent’s knowledge base. This gives the bot the context it needs to answer guest questions confidently.
  • Use tags to categorize guests (for example, “VIP,” “regular,” “event-inquiry”) and trigger different messaging flows for each group — see Using Tags to Label Contacts.

Next Steps